Track Order Returns Contact Us
Account Cart 0
Customer Support Policy

Refund & Exchange Policy

At Bhuvaneswari Tools, customer satisfaction is important to us. This policy explains when refunds, replacements or exchanges may be provided for products purchased from our website.

1. Eligibility for Refund or Exchange

  • Product received is damaged during transit.
  • Incorrect product delivered.
  • Manufacturing defect in the product.
  • Missing items in the shipment.
  • Requests must be made within a reasonable time after delivery.

2. Non-Eligible Items

  • Used products.
  • Products damaged due to improper handling or misuse.
  • Normal wear and tear.
  • Customized or special-order products.
  • Products without original packaging, if applicable.

3. Return Process

  • Contact us with order details.
  • Invoice or proof of purchase is required.
  • Unboxing video proof is must.
  • Share photos/videos of damaged or incorrect product.
  • Provide a clear description of the issue.

4. Refund Process

  • Approved refunds will be processed through the original payment method whenever possible.
  • Processing time may vary depending on banks or payment providers.
  • Shipping charges may be non-refundable unless the error was on our side.

5. Exchange Process

  • Exchange depends on product availability.
  • Returned product condition will be verified.
  • Replacement shipping timelines may vary by location and stock availability.

6. Return Shipping

  • Customers may be required to return the product for inspection.
  • Return shipping responsibility will be communicated during approval.
  • In certain approved cases, return pickup arrangements may be provided.

7. Cancellation Policy

Orders may be canceled before dispatch by contacting our support team. Once shipped, cancellation requests may not be accepted.

8. Limitation of Liability

  • Bhuvaneswari Tools reserves the right to reject refund/exchange requests that do not meet policy conditions.
  • We may verify product condition before approval.
  • We reserve the right to modify this policy without prior notice.

9. Contact Us

Bhuvaneswari Tools
Coimbatore, Tamil Nadu, India
support@bhuvaneswaritools.com
9361219266 / 6380165659
Back to Home